Hassle-Free Returns for Your Boom Equipment

At Boom, your satisfaction is our priority. That's why we offer a customer-friendly return policy designed for a smooth and efficient experience.

What can be returned?

You can return most new, unopened, and unused items within 30 days of delivery for a full refund. This includes most Boom hardware and accessories.


  • Opened items or items exceeding the 30-day window may be subject to a restocking fee or may not be eligible for return.
  • For specific exceptions or to confirm return eligibility of opened items, please contact our support team before initiating a return.

Free Returns for Our Mistakes:

We take pride in the accuracy of our orders. However, if you receive an incorrect or defective item, we'll happily cover the return shipping costs.

How to initiate a return:

  1. Contact Us: Visit our Support page and complete the form or email us at support@boomcollaboration.com.
  2. Provide your order number and details: In your message, include your order number and a brief description of the item you wish to return.
  3. We'll guide you through the process: Our support team will promptly respond with clear instructions on how to return your item.

What to expect after your return:

  • Once we receive your returned item, we'll process it within 3-5 business days.


Need Help With Your Return?

Our friendly customer support team is here to assist you! Contact us through our Contact Us page, by phone at 1-888-534-2666 or by email at rma@boomcollaboration.com  and we'll be happy to answer any questions you may have about shipping options and estimated delivery times.